HOMEOWNERS' ASSOCIATION EDUCATION

 ACCESS TO OFFICIAL RECORDS

ACCESS to OFFICIAL RECORDS is regulated by FS Chapter 720.303(4) + 720.303(5). According to the statutes, owners should have easy access to the so-called OFFICIAL DOCUMENTS. Nearly all documents are considered public, just a few are considered protected -- see list below, according to FS 720.303(5)(c) 1-9

PLEASE NOTE:  Although boards and attorneys may try to hide certain documents, not all documents are actually protected by client/attorney privilege.

In theory -- and by statute -- every owner has the right to inspect, photocopy or receive copies of all documents -- 10 business days after a written request has been made to the board. It is now required by Florida statutes that you mail the request as a certified letter, return receipt requested! The countdown starts the day after confirmed receipt!

Starting January 1, 2025, all official records have to be posted on a password protected website. This should make access to official records even easier. For more detailed information, please go to HOA WEBSITES.

PLEASE NOTE: The requirement of sending certified letters only comes into play if litigation over the record request is necessary. The wording of the statutes doesn't say that the board has to wait for a certified letter. Many association boards allow requests to be e-mailed or even made by phone. In my opinion a clear sign that these board members have nothing to hide. But record requests made by e-mails and/or telephone are not sufficient as proof if litigation is needed.

A little hint to save expenses: In your request just ask to inspect the documents. You can always ask -- during inspection -- for copies -- or copy the documents with your own copying device at no cost. See FS 720.303(5)

But since there is no real enforcement, boards often are encouraged by their attorneys and management companies to refuse owners access to these documents.  Especially financial records seem to be the problem.

If it's the CAM that gives you grief over your record request make sure you remind him/her of the new provision in FS 486.436(2)(b)7. Violating any provision of chapter 718, chapter 719, or chapter 720 during the course of performing community association management services pursuant to a contract with a community association as defined in s. 468.431(1). File a complaint with CAM Licensing. No more excuse: "I acted on orders of the board!" CAMs can now be held liable for their own actions!

FS 720.311 requires Presuit Mediation Offer before taking these issues to court. But if the mediation fails, you can take the issue to Small Claims Court. 

If you followed the rules of FS 720.303(4) + (5) and your association didn't oblige, there is really not much to mediate. You have the right to the $500 penalty and the cost of the procedure. The law is very clear! Mediation is done with a straight YES or NO! No lengthy arguments, no IFs and no BUTs! Use your money for filing fees with your local Small Claims Court -- you get a free mediation there anyway! A 1-Hour mediation session should be sufficient. Make sure you pick a mediator who has a 1-Hour minimum.

Despite owners having success in court (See: Small Claims Court Law-Suit for Violation of Florida Statutes ) it's not as easy as it sounds. We have seen cases where boards fight in court to deny inspection of records, while racking up legal fees, most likely as they try to cover up financial irregularities!

This is one issue that should be easily resolved by a fast ruling of an arbitrator or administrative judge!  It is imperative that this is another issue that needs to be dealt with in the legislature.

 

(4) OFFICIAL RECORDS.--

(a) The association shall maintain each of the following items, when applicable, for at least 7 years, unless the governing documents of the association require a longer period of time, which constitute the official records of the association:

1. Copies of any plans, specifications, permits, and warranties related to improvements constructed on the common areas or other property that the association is obligated to maintain, repair, or replace.

2. A copy of the bylaws of the association and of each amendment to the bylaws.

3. A copy of the articles of incorporation of the association and of each amendment thereto.

4. A copy of the declaration of covenants and a copy of each amendment thereto.

5. A copy of the current rules of the homeowners' association.

6. The minutes of all meetings of the board of directors and of the members.

7. A current roster of all members and their designated mailing addresses and parcel identifications. A member's designated mailing address is the member's property address, unless the member has sent written notice to the association requesting that a different mailing address be used for all required notices. The association shall also maintain the e-mail addresses and the facsimile numbers designated by members for receiving notice sent by electronic transmission of those members consenting to receive notice by electronic transmission. A member's e-mail address is the e-mail address the member provided when consenting in writing to receiving notice by electronic transmission, unless the member has sent written notice to the association requesting that a different e-mail address be used for all required notices. The e-mail addresses and facsimile numbers provided by members to receive notice by electronic transmission must be removed from association records when the member revokes consent to receive notice by electronic transmission. However, the association is not liable for an erroneous disclosure of the e-mail address or the facsimile number for receiving electronic transmission of notices.

8. All of the association's insurance policies or a copy thereof.

9. A current copy of all contracts to which the association is a party, including, without limitation, any management agreement, lease, or other contract under which the association has any obligation or responsibility. Bids received by the association for work to be performed are considered official records and must be kept for a period of 1 year.

10. The financial and accounting records of the association, kept according to good accounting practices. The financial and accounting records must include:

a. Accurate, itemized, and detailed records of all receipts and expenditures.

b. A current account and a periodic statement of the account for each member, designating the name and current address of each member who is obligated to pay assessments, the due date and amount of each assessment or other charge against the member, the date and amount of each payment on the account, and the balance due.

c. All tax returns, financial statements, and financial reports of the association.

d. Any other records that identify, measure, record, or communicate financial information.

11. A copy of the disclosure summary described in s. 720.401(1).

12. Ballots, sign-in sheets, voting proxies, and all other papers and electronic records relating to voting by parcel owners, which must be maintained for at least 1 year after the date of the election, vote, or meeting.

13. All affirmative acknowledgments made pursuant to s. 720.3085(3)(c)3.

14. All other written records of the association not specifically included in this subsection which are related to the operation of the association.

 

(5) INSPECTION AND COPYING OF RECORDS.--

(a) Unless otherwise provided by law or the governing documents of the association, the official records must be maintained within this state for at least 7 years and be made available to a parcel owner for inspection or photocopying within 45 miles of the community or within the county in which the association is located within 10 business days after receipt by the board or its designee of a written request from the parcel owner. This subsection may be complied with by having a copy of the official records available for inspection or copying in the community or by making the records available to a parcel owner electronically via the Internet or by allowing the records to be viewed in electronic format on a computer screen and printed upon request. If the association has a photocopy machine available where the records are maintained, it must provide parcel owners with copies on request during the inspection if the entire request is limited to no more than 25 pages. An association shall allow a member or his or her authorized representative to use a portable device, including a smartphone, tablet, portable scanner, or any other technology capable of scanning or taking photographs, to make an electronic copy of the official records in lieu of the association's providing the member or his or her authorized representative with a copy of such records. The association may not charge a fee to a member or his or her authorized representative for the use of a portable device.

(b) The failure of an association to provide access to the records within 10 business days after receipt of a written request submitted by certified mail, return receipt requested, creates a rebuttable presumption that the association willfully failed to comply with this subsection.

(c) A member denied access to official records is entitled to the actual damages or minimum damages for the association's willful failure to comply with this subsection. The minimum damages are to be $50 per calendar day up to 10 days, the calculation to begin on the 11th business day after receipt of the written request.

(d) Any director or member of the board or association or a community association manager who knowingly, willfully, and repeatedly violates paragraph (a), with the intent of causing harm to the association or one or more of its members, commits a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083. For purposes of this paragraph, the term "repeatedly" means two or more violations within a 12-month period.

(e) Any person who knowingly and intentionally defaces or destroys accounting records during the period in which such records are required to be maintained, or who knowingly or intentionally fails to create or maintain accounting records that are required to be created or maintained, with the intent of causing harm to the association or one or more of its members, commits a misdemeanor of the first degree, punishable as provided in s. 775.082 or s. 775.083.

(f) Any person who willfully and knowingly refuses to release or otherwise produce association records with the intent to avoid or escape detection, arrest, trial, or punishment for the commission of a crime, or to assist another person with such avoidance or escape, commits a felony of the third degree, punishable as provided in s. 775.082, s. 775.083, or s. 775.084.

    

FS 720.303(5)(g) -- Not Accessible Records

Notwithstanding this subsection, the following records are not accessible to members or parcel owners:

1. Any record protected by the lawyer-client privilege as described in s. 90.502 and any record protected by the work-product privilege, including, but not limited to, a record prepared by an association attorney or prepared at the attorney's express direction which reflects a mental impression, conclusion, litigation strategy, or legal theory of the attorney or the association and which was prepared exclusively for civil or criminal litigation or for adversarial administrative proceedings or which was prepared in anticipation of such litigation or proceedings until the conclusion of the litigation or proceedings.

2. Information obtained by an association in connection with the approval of the lease, sale, or other transfer of a parcel.

3. Information an association obtains in a gated community in connection with guests' visits to parcel owners or community residents.

4. Personnel records of association or management company employees, including, but not limited to, disciplinary, payroll, health, and insurance records. For purposes of this subparagraph, the term "personnel records" does not include written employment agreements with an association or management company employee or budgetary or financial records that indicate the compensation paid to an association or management company employee.

5. Medical records of parcel owners or community residents.

6. Social security numbers, driver license numbers, credit card numbers, electronic mailing addresses, telephone numbers, facsimile numbers, emergency contact information, any addresses for a parcel owner other than as provided for association notice requirements, and other personal identifying information of any person, excluding the person's name, parcel designation, mailing address, and property address. Notwithstanding the restrictions in this subparagraph, an association may print and distribute to parcel owners a directory containing the name, parcel address, and all telephone numbers of each parcel owner. However, an owner may exclude his or her telephone numbers from the directory by so requesting in writing to the association. An owner may consent in writing to the disclosure of other contact information described in this subparagraph. The association is not liable for the disclosure of information that is protected under this subparagraph if the information is included in an official record of the association and is voluntarily provided by an owner and not requested by the association.

7. Any electronic security measure that is used by the association to safeguard data, including passwords.

8. The software and operating system used by the association which allows the manipulation of data, even if the owner owns a copy of the same software used by the association. The data is part of the official records of the association.

9. All affirmative acknowledgments made pursuant to s. 720.3085(3)(c)3.

    

FS 720.303(5)(h) + (i)

(h) The association or its authorized agent is not required to provide a prospective purchaser or lienholder with information about the residential subdivision or the association other than information or documents required by this chapter to be made available or disclosed. The association or its authorized agent may charge a reasonable fee to the prospective purchaser or lienholder or the current parcel owner or member for providing good faith responses to requests for information by or on behalf of a prospective purchaser or lienholder, other than that required by law, if the fee does not exceed $150 plus the reasonable cost of photocopying and any attorney fees incurred by the association in connection with the response.

(i) If an association receives a subpoena for records from a law enforcement agency, the association must provide a copy of such records or otherwise make the records available for inspection and copying to a law enforcement agency within 5 business days after receipt of the subpoena, unless otherwise specified by the law enforcement agency or subpoena. An association must assist a law enforcement agency in its investigation to the extent permissible by law

 

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